We understand that actions both big and small make a difference to the well-being and satisfaction of the people we serve. We carefully consider the possible impact of our decisions and are transparent to all involved about how and why decisions are made.
We engage with those we serve in a way that is honest, respectful and inspires trust. We advocate on behalf of families and individuals to get the best service to meet their long term needs. Our professional and ethical standards ensure the people we serve are at the centre of all we do.
We share our positive energy and enthusiasm for what we do and encourage everyone to share great ideas and bring the best of themselves to providing care for others. We celebrate and recognize the hard work and accomplishments of others and those we serve.
We are committed to achieving the highest quality of service delivery of which we are capable and strive for excellence through continuous improvement, measured by the difference made in people’s lives.
We believe the ability to make a meaningful difference in the lives of others requires a cooperative effort. We value and appreciate the skills, talents and experience of our fellow team members and know everyone’s contribution is important for the team to succeed.