Professional Development

Good People Strive to be Better

 

For those of us who work in social services, learning is more than a lifelong process. It’s a lifelong passion. At WJS Canada we engage, educate and empower individuals to maximize their potential through innovative learning.

 

Vision

WJS Canada is dedicated to providing the highest standard of professional development services in BC.

 

Mission

WJS Professional Development provides innovative training to fill job market gaps.

 

Strategic Intent

We equip WJS employees, the employees of other agencies, and individuals from the community with the tools to carry out their professional duties. Our instructors are carefully selected for their teaching skills as well as their knowledge and expertise.  WJS Professional Development is cost effective, embraces current best practices and reflects the highest possible standards.

We love hearing from you! Click here and take our Professional Development Survey

 

Our training services are expanding and we want to meet your training and development needs.Learning is a life long process and our goals are to engage, educate and empower in ways that maximize potential through innovative learning.

Available Courses and Workshops

WORKPLACE INVESTIGATION WORKSHOP

INVESTIGATION TRAINING WORKSHOP – November 14-15, 2018

DESCRIPTION:

Learn how to respond to a workplace claim or complaint
without compromising a subsequent investigation.

 

An increasing number of legal, privacy and other factors make it critical for organizations to form an appropriate response to workplace claims and concerns.

This two day workshop features a comprehensive review of the legislative/regulatory environment and detailed investigation strategies. The training is highly interactive and will feature group discussions and role playing exercises specifically tailored for social service agencies. Participants will have the opportunity to apply their newly acquired knowledge and techniques to practical scenarios and situations.

At the end of this course, participants will be able to recognize when a workplace investigation is needed, be able to conduct an investigation properly, and protect the outcome.

COURSE OUTLINE – DAY 1

Part 1Introduction

  • Developing or updating an investigative program
  • Legislative and regulatory environment
  • Policy and procedure
  • Roles and responsibilities
  • Rules for privacy and confidentiality
  • Communications strategy
  • Determining when an investigation is warranted
  • Managing internal vs. external complaints
  • Resources

 

Part 2: Preparing for an investigation

  • Setting specific investigative goals
  • Choosing an investigator
  • Conducting a document review
  • Identifying key witnesses
  • Course review and questions
COURSE OUTLINE – DAY 2

Part 1: Interviewing and Reporting

  • Interviewing everyone involved
  • Interview content and format
  • Techniques and questioning
  • Determining merits of the complaint
  • Formulating investigative recommendations
  • Writing the report

 

Part 2Investigation Outcomes

  • Managing requests for access to investigative materials
  • Evaluating potential outcomes and actions
  • Substantiated complaints and unsubstantiated complaints made in good faith
  • Inconclusive investigations
  • Employer liability
  • Course review and questions
  • Conclusion
REGISTRATION

Please Register by October 22, 2018. Click here to download the Registration Form. Please save the file to your computer before filling out the information.

For questions, please contact Debbie Olinyk: dolinyk@wjscanada.com

COMMUNITY: AN INTRODUCTION TO SHARED LIVING

COMMUNITY: AN INTRODUCTION TO SHARED LIVING

DESCRIPTION:

Learn the roles, responsibilities and expectations involved in being a home share contractor.

 

This 4 module course is for those interested in becoming a shared living provider or have already received a shared living provider contract, have written and verbal English skills, experience working with persons who are eligible for support services to developmentally delayed individuals and have basic computer skills.

 

1) Introduction to Home sharing

2) Planning

3) Safeguards and rights

4) Documentation and report writing

 

This popular course will be repeated in the future. Contact the WJS Training Division for scheduling updates.

wjstraining@wjscanada.com

Phone: 604-465-5515 ext.116

Fax: 604-465-5520

Training takes place at:

WJS Canada, Central Office
#2 – 11491 Kingston Street
Maple Ridge, BC
V2X 0Y6

DIVERSITY AWARENESS IN THE WORKPLACE

DIVERSITY AWARENESS IN THE WORKPLACE

DESCRIPTION:

Are you part of a multicultural workplace or community? Do you work with multicultural co-workers or clients?

This workshop explores the effects that diversity and multiculturalism have on our workplaces, our communities, and ourselves. It also focuses on the positive impact of immigration on Canadian communities and businesses .Some topics covered during this workshop include:

  • trends
  • cultures
  • business needs
  • discrimination and racism
  • managing diversity
  • communication

Participants Will Finish The Course With:

  • Increased awareness of Canada’s increasingly diverse population.
  • Increased awareness and understanding of diversity in the workplace.
  • Increased respect for the value of diversity.
  • Information about how to expand the concepts from the course to workplaces, as well as interactions with clients, staff, coworkers, and the community.

This workshop will be interactive, with use of statistics, videos, and other information to inform participants of the ways immigrants interact, and the problems they face. Discussion is encouraged throughout the workshop.

An official certificate of completion will be issued to those who attend and are successful in the workshop.

Instructor:

The instructor for this class, Lyn Policha, has more than 40 years’ experience in the fields of management consulting, as well as nursing and youth corrections. She is the policy analyst for WJS, and has been an in-house trainer for the company for more than 30 years. In addition to Diversity Awareness, Lyn provides training in Communications, Report Writing, Proposal Writing, and Child & Adolescent Functional Assessments. She has also provided training to other agencies, community boards, and businesses on a variety of topics.

 

This popular course will be repeated in the future. Contact the WJS Training Division for scheduling updates.

wjstraining@wjscanada.com

Phone: 604-465-5515 ext.116

Fax: 604-465-5520

Training takes place at:

WJS Canada, Central Office
#2 – 11491 Kingston Street
Maple Ridge, BC
V2X 0Y6

 

Interested in having this workshop presented at your location? Contact us to find out how!

CONFLICT RESOLUTION IN THE WORKPLACE

CONFLICT RESOLUTION IN THE WORKPLACE

DESCRIPTION:

Conflict arises in every type of job and in every industry. Identifying, dealing with, and learning to communicate in conflict is essential for generating a productive and effective work environment. Using conflict resolution skills is also critical for reducing stress in the workplace, and can positively affect production, sales, relationships, employee turnover, and customer satisfaction.

In this course, participants will learn basic concepts about conflict resolution in order to develop a deeper and broader understanding of conflict dynamics. Participants will also learn new ways to constructively engage in resolving conflict situations, which will lead to more effective outcomes at work, as well in relationships. They will be able to apply these concepts and skills in order to better understand others around them.

 

OBJECTIVES:

  • Understand what conflict and conflict resolution mean
  • Learn the main styles of conflict resolution
  • Understand the steps of the conflict resolution process
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic anger and stress management techniques

 

INSTRUCTOR:

Karen Bondi will be the instructor for this class. Karen has 15 years of experience as a Mediator working for the Ministry of Children and Families. As well, she has had 15 years of experience working for WJS. She teaches Mediation and Conflict Resolution to Social Workers, Probation Officers, Line Workers, and Supervisors of large and small organizations. Karen also teaches Conflict Resolution to Social Workers who are in the process of completing a Master’s Degree at the University of British Columbia.

This will be an interactive workshop. Participants will learn by practicing hands-on skills in role-plays, simulations, discussions, and presentations to reinforce their learning. An official certificate of completion will be issued to those who attend the workshop and demonstrate competence in the conflict resolution process.

This popular course will be repeated in the future. Contact the WJS Training Division for scheduling updates.

wjstraining@wjscanada.com

Phone: 604-465-5515 ext.116

Fax: 604-465-5520

Training takes place at:

WJS Canada, Central Office
#2 – 11491 Kingston Street
Maple Ridge, BC
V2X 0Y6